Plus, if you want to use auto-replies to manage client expectations when your team is preoccupied or off the clock, you’re out of luck - unless you use another provider. Google Voice also has several texting limitations, making it a poor choice for businesses that rely on texting for customer support.įirst and foremost, texting is only available to US customers of Google Voice. So, you either have to switch back and forth between calls on the browser app, or you have to set up calls through Google Voice’s mobile app or create a Google Meeting and send the dial-in number to your participants. With Google Voice’s browser app, you can have two people on the line - but not on the same call. Google Voice doesn’t have a desktop app, so you can’t hold conference calls on your computer via Google Voice’s browser app. Unable to host conference calls from your desktop This adds friction to the process - especially if you work in sales.īesides these limitations, there are other areas where you may find Google Voice lacking. But keep in mind, if you don’t want customers to have your personal cell phone number, you have to rely on them to call your Google Voice number. Google Voice can be a good option if your business conference calling and texting needs are extremely minimal. Google Voice’s other inconvenient limitations you need to know To gain access, they’ll need to call the number and key in the access pin.Ĭalling into Google Meet is not as convenient for people on the go, but some participants can have video enabled and share screens if they join with a link instead of the dial-in option.Share the dial-in and pin numbers with your participants.You can create an instant meeting or schedule one for later.
This last option works well if participants don’t mind calling into a Google Meet conference call from their computer or smartphone. You should all be on the same call, but Participant #1 will see your Google Voice number, and Participant #2 will see your mobile number.Select Participant #2 from your contacts list (or type their phone number), and when you have them on the line, select “merge calls.”.Once Participant #1 accepts your call, click “add call.”.From the Google Voice mobile app, select a contact for Participant #1 from your contacts list or type the phone number into the keypad.The one drawback? It reveals your actual personal mobile phone number to customers - compromising the privacy of your cell number. Call participants from Google Voice’s mobile appĬalling participants from Google Voice’s mobile app is more convenient for participants. At this point, everyone will be on the call.Ģ.When you have Participant #2 on the line, select the “merge calls” button at the bottom of the screen.The first participant will listen to hold music as you do this. When you have Participant #1 on the line and Participant #2 is calling in, click the “hold & accept” button at the bottom of the screen.Accept incoming calls from the Google Voice mobile app:.
Provide participants with your Google Voice phone number.In other words, you won’t be mixing business and pleasure. With this option, the participants will see your Google Voice number - not your real cell phone number. The easiest option with Google Voice three-way calls is to have participants call your Google Voice number. Have participants call your Google Voice number Once either have a Google personal or business plan, there are three ways to host a conference call. OpenPhone: The best alternative to Google Voice How does three-way calling in Google Voice work?įirst, you’ll need a Google Voice account.
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